Categories

Customer Reminders

You will be able to set many automatic emails which will send to your customers after specified action. For example when customers often leave their shopping carts without purchase, you can make e-mails which will be send to all abandoned cart. 

customer reminder

Reminder name - Name of your reminder

Active - Is reminder active or not?

Start/End Date - When reminder should be active.

Activity date for rule - Activity date. Reminder will count from or to this date

Display Order - Display order of reminder

Allow renew - Choose when reminder should run again

Reminder Rule -

  • Abandoned cart - You can set custom reminder to customers who left their carts without confirming order. Activity date is counting "from this date".
  • Registered customer - You can set custom reminder to customers who just register in your store. Activity date is counting from this date.
  • Last purchase - You can set custom reminder to customers who made last purchase to specified date. Activity date is counting "to this date".
  • Last activity - You can set custom reminder to customers who made last activity to specified date. Activity date is counting "to this date".
  • Birthday - You can set custom reminder related to customers birthday (field Activity date is not used).

Condition -

  • One of them
  • All of them

Adding conditions is the same as in Customer Actions, described here. More interesting is adding reminders levels. 

level reminder

Level - You can specify which level it will be, 1 - 1st send mail, 2 - 2nd, etc

Level name - Name of level

Send after days - Send this email after N days after previous level

Send after hours - Send this email after N hours after previous level

Email Accounts - Which email account will send this email

BCC - Blind Carbon Copy

Subject - Subject of mail

Allowed Tokens - Token which you can use in mail

Body - Body of mail

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